Welcome to One GDC Concierge, the Field's one-stop-shop for all GDC questions, requests, and issues.
Submit a ticket now, or
review
existing GDC resources below first:
- Modern Marketing Playbook – Review this central
source
of
truth for GEP strategy and executional guidance
- GDC Menu – This is the place to review localized content live in
your
market or to gather gated-page links
- GDC
Insights
–
Click at left to check whether you need to request access to the
dashboards, including MEI
Holiday Closures
Please note that the GDC Concierge desk is closed during US holidays.
Our SLA is calculated based on Puget Sound business days and automatically excludes holidays. If you urgently
require resolution of an existing ticket while GDC Concierge is closed, you may escalate to the Concierge
managers, who check mail once per day during holidays.
SLA Model
Learn about the One GDC Concierge SLA model, which includes
three goals:
- Create one reliable escalation path for the Field on all GDC questions, requests, and issues.
- Provide clear, timely replies by efficiently routing to confirmed SMEs based on ticket types.
- Identify cross-Area pain-points and documentation gaps by reviewing data from centrally managed tickets.
We provide a Concierge escalation
email for cases your tickets are over SLA (see our Service
Level
Agreement model) or you would like to bring attention to circumstances with significant business impact.
For
all escalations, please include your Area CMO Lead/Director for visibility - in case they are missing from the
email, we will add them to our response.
